Shipping policy

Christmas Shipping Cut-Off Dates

To ensure your order arrives in time for Christmas, please place your order by the dates below:

  • Other states, country towns, rural areas, remote communities, and regions outside major capital city zones in NSW: December 15th

  • Metro Sydney: December 19th


1. Shipping Destinations:

  • We currently ship to the following countries: Australia and the rest of the world.

2. Shipping Rates:

Australian Domestic Shipping

  • Free shipping when you spend over $200 AUD
  • Domestic shipping rates vary depending on the destination and will be calculated at checkout.

International Shipping

  • International shipping rates vary depending on the destination and will be calculated at checkout.

 

3. Processing Time:

  • Orders are typically processed and shipped within 2-3 business days.
  • For orders placed over the weekend, your order will be sent out to you Monday afternoon.
  • For orders placed on a Public Holiday, your order will be sent out to you in the next business day.
  • Please allow additional time for custom orders or during peak seasons.

 

4. Delivery Times:

  • Domestic orders within Australia typically arrive within 3-6 business days after being shipped by Australia Post.

    Service Delivery speed  Coverage
    Australia Post Domestic  NSW: 2-4 business days
    Interstate: 3-6 business days    		 Australia-wide


  • International delivery times vary depending on the destination and are handled by Australian Post / DHL Australia.
Destination  Expected Transition Time
 New Zealand
  1 - 3 weeks
 United States  1 - 3 weeks
Asia 1 -2 weeks
Europe 1 - 6 weeks

*Please note that if your order includes food or beverage items, customs processing may take longer than usual, which could result in delays beyond the estimated delivery time above.

*Date: August 26, 2025
Australia Post has temporarily suspended certain postal services to the United States and Puerto Rico, effective August 26, 2025, due to the removal of the U.S. “de minimis” tariff exemption for low‑value parcels.

For more information, see the International Service Updates page on the Australia Post website Australia Post.

We apologize for any inconvenience.

5. Customs and Import Taxes:

  • Please be aware that international shipments may be subject to customs duties, taxes, or import fees imposed by your country's customs department. These charges are beyond our control and are the responsibility of the recipient.

    To determine if any customs duties, taxes, or import fees apply to your order, we recommend checking with your local government's customs office or visiting their website for more information.

 

6. Shipping Policy Updates:

  • We reserve the right to update our shipping policies at any time. Any changes will be communicated on our website.

Please note that once your order has been dispatched and handed over to our shipping partner, Australia Post, we are no longer responsible for any delays, damages, or issues that may arise during transit. Any inquiries regarding tracking, delivery status, or concerns about your order should be directed to Australia Post. 

In case of damage or loss of items during transit, please refer to our Cancellation & Return Policy

We appreciate your understanding and cooperation.