To give your order the best chance of arriving before Christmas, we recommend placing orders by the following dates:

Rest of Australia
Order by 15 December

Sydney Metro
Order by 18 December

These dates are based on carrier recommendations and are indicative only. While we dispatch promptly, we cannot guarantee delivery by Christmas once parcels are with the courier. We encourage ordering early to avoid disappointment.

Orders placed after these dates will still be dispatched as usual but may arrive after the holiday period.

We take great care in preparing and dispatching each order, ensuring it arrives safely and thoughtfully packaged.

1. Shipping Destinations

We ship Australia-wide and internationally. If your destination is not listed at checkout, please contact us and we’ll do our best to assist.

2. Shipping Rates

Shipping rates for both domestic and international orders are calculated at checkout based on destination, weight, and selected shipping method.

3. Order Processing & Handling Times

Orders are typically processed and dispatched within 1–2 business days.
Please allow additional time for custom, limited, or made-to-order pieces, as well as during peak periods and public holidays.

4. Delivery Timeframes

Australia: Orders usually arrive within 3–14 business days from dispatch, depending on location and carrier.

International: Delivery times vary by destination and shipping method selected at checkout. International shipments may take longer during peak seasons or due to customs clearance.

Please note that delivery estimates are provided as a guide only and are outside our control once your parcel has been dispatched.

Unfortunately, we are unable to change the shipping address once an order has been placed. Please double-check your shipping address before completing your purchase to ensure accurate delivery.

We take great care in packaging every order. However, once an order has been handed to the shipping carrier, delays, loss, or damage may occasionally occur.

If your shipment is damaged, lost, or has not arrived, please contact us:

• Domestic orders: within 30 days of the order date
• International orders: within 60 days of the order date

We will work with the carrier to investigate the issue and, where appropriate, offer either:

• A replacement item; or
• A full refund

Please note that carrier investigations may take time and can result in delays to replacement shipments or refunds. We appreciate your patience while we work to resolve the matter.

Incorrect Items Received

If you receive an incorrect item, please contact us at info@simply-native.jp within 14 days of delivery.

Once verified, we will promptly send the correct item and provide instructions (including a prepaid return label where applicable) for returning the incorrect item.

Faulty, Damaged or Defective Products

If you receive an item that is faulty, damaged, defective, or significantly different from its description, please contact us as soon as possible at info@simply-native.jp with details and photographs where possible.

We will assess the issue and provide an appropriate remedy in accordance with applicable consumer protection laws, which may include repair, replacement, or refund.

We do not offer returns or exchanges for change-of-mind purchases.

Nothing in this policy excludes or limits any rights you may have under applicable consumer protection laws, including the Australian Consumer Law. This policy does not apply to statutory withdrawal rights that may be available to customers in the European Union under applicable law.

Orders may be cancelled before they have been dispatched.

Once an order has been shipped, it cannot be cancelled.

For workshops, cancellation is free until 10 days before each session.

If your order arrives damaged or faulty, please contact us within 48 hours of delivery with supporting photographs, and we will assist with a replacement or resolution where appropriate.

For workshops, cancellation is free until 10 days before each session.

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in our prices or shipping costs.

We reserve the right to update this shipping policy at any time. Any changes will be reflected on this page.