To give your order the best chance of arriving before Christmas, we recommend placing orders by the following dates:

Rest of Australia
Order by 15 December

Sydney Metro
Order by 18 December

These dates are based on carrier recommendations and are indicative only. While we dispatch promptly, we cannot guarantee delivery by Christmas once parcels are with the courier. We encourage ordering early to avoid disappointment.

Orders placed after these dates will still be dispatched as usual but may arrive after the holiday period.

We take great care in preparing and dispatching each order, ensuring it arrives safely and thoughtfully packaged.

1. Shipping Destinations

We ship Australia-wide and internationally. If your destination is not listed at checkout, please contact us and we’ll do our best to assist.

2. Shipping Rates

Shipping rates for both domestic and international orders are calculated at checkout based on destination, weight, and selected shipping method.

3. Order Processing & Handling Times

Orders are typically processed and dispatched within 1–2 business days.
Please allow additional time for custom, limited, or made-to-order pieces, as well as during peak periods and public holidays.

4. Delivery Timeframes

Australia: Orders usually arrive within 3–14 business days from dispatch, depending on location and carrier.

International: Delivery times vary by destination and shipping method selected at checkout. International shipments may take longer during peak seasons or due to customs clearance.

Please note that delivery estimates are provided as a guide only and are outside our control once your parcel has been dispatched.

Unfortunately, we are unable to change the shipping address once an order has been placed. Please double-check your shipping address before completing your purchase to ensure accurate delivery.

If your shipment arrives damaged or with missing contents, we're here to help resolve the issue promptly. To ensure a smooth process, please follow these steps:

1. Obtain a damage report from your local postal service detailing the extent of the damage or missing items.
2. Take photographic evidence of the damage or missing contents for our records.
3. Email the damage report and photographic evidence to us at info@simply-native.jp with the subject line "Damaged in Transit: Your Order Number#".
4. Please note that these claims must be submitted to our shipping partner, DHL, within seven days of receiving the damage report from the local postal service.
5. Unfortunately, we are unable to process claims or accept refunds beyond this seven-day period.
   
   Your cooperation and prompt action are greatly appreciated as we work to address the issue and ensure your satisfaction with your order. If you have any questions or need further assistance, please don't hesitate to contact us.

Due to the nature of our products, we do not accept returns or exchanges for change of mind.

For shipped items, cancellations will not be possible once the item has been dispatched.

For workshops, cancellation is free until 10 days before each session.

If your order arrives damaged or faulty, please contact us within 48 hours of delivery with supporting photographs, and we will assist with a replacement or resolution where appropriate.

For workshops, cancellation is free until 10 days before each session.

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in our prices or shipping costs.

We reserve the right to update this shipping policy at any time. Any changes will be reflected on this page.